Harvey Reviews
Harvey Customer Reviews (8)
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Harvey Customer’s Q&A
Harvey Features and Benefits
Hiver's Harvey AI offers a range of features and benefits designed to enhance customer support:
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Summarize Email with AI: This feature compresses long emails into concise notes, ensuring continuity and reducing lag. It enables quick grasp of conversations for supervisors, aiding swift decision-making, tracking escalations, improving efficiency and response times.
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Auto-close Emails with Thank You: This feature improves team efficiency by automatically closing conversations with 'thank you' responses. It reduces time and effort spent on manually closing conversations to prevent skewed metrics and enhance efficiency.
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Intelligent Email Template Suggestions: This feature speeds up query response time with intelligently recommended emails to send. It eliminates guesswork and leverages Harvey to identify the best template choice for a response.
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Personalized Support: Harvey AI in customer support helps agents fast-track responses with effective context sharing, auto-closing low-value requests, and suggesting email templates.
These features help to deliver personalized support without missing SLAs, manage team inboxes, and simplify team work to deliver world-class support. The use of Harvey AI has resulted in a 30% improvement in average query handling time.
Harvey Pricing
The pricing for Hiver's Harvey AI Customer Support starts from $19 per user per month for up to 10 users. Please note that pricing may vary based on the specific needs and size of your team. It's recommended to visit the official website for the most accurate and up-to-date information.
Payment Method
Hiver's Harvey AI Customer Support offers a free trial and does not require a credit card for the trial period. For more detailed information about the payment methods, it's recommended to visit the official website.
Harvey FAQs
How To Open A Harvey Account?
To open an account on Hiver's Harvey AI Customer Support, follow these steps:
- Visit the official website of Hiver.
- Click on the 'Start Free Trial' or 'Get a demo' button.
- Fill in the required details in the sign-up form.
- Click on the 'Sign Up' button to create your account.
Please note, no credit card is required for the trial period. After the trial period, you can choose a suitable plan and make the payment to continue using the services. For more detailed information, it's recommended to visit the official website.