(5.0 / 5)1641+ Ratings

Harvey Reviews

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Overall Rating

5.0

8 Reviews

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About Harvey

The AI Sidekick that makes teams more productive

Harvey Pros & Cons

Pros of Hiver's Harvey AI Customer Support:

AI Assistance: Harvey AI assists in summarizing emails, suggesting email templates, and auto-closing conversations that don't need attention. This enhances efficiency and reduces response times.
Improved Efficiency: The feature of auto-closing emails with 'thank you' responses improves team efficiency by reducing the time and effort spent on manually closing conversations.
Intelligent Suggestions: Harvey AI provides intelligent email template suggestions, speeding up query response time and eliminating guesswork.
Personalized Support: Harvey AI helps deliver personalized support without missing SLAs, manage team inboxes, and simplify team work to deliver world-class support.

Cons of Hiver's Harvey AI Customer Support:

Dependence on AI: While AI can greatly enhance efficiency, there may be concerns about its autonomous decision-making capabilities. Some users might prefer a more human touch in their customer service interactions.
Learning Curve: As with any new technology, there can be a learning curve associated with understanding and effectively using Harvey AI's features.
Cost: Depending on the size and needs of the team, the cost of using Harvey AI could be a potential drawback for some users.

Please note that the pros and cons can vary based on individual needs and experiences. It's recommended to try out the service to see if it fits your specific requirements.

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Harvey Customer Reviews (8)

0/5

Michael Moses

Verified Buyer

Apr 5, 2023

Amedeo Pisano

Verified Buyer

Apr 5, 2023

John Love

Verified Buyer

Apr 4, 2023

Jeoffroi Pinette

Verified Buyer

Apr 2, 2023

Fiorenza Ferri

Verified Buyer

Mar 31, 2023

Larry Parson

Verified Buyer

Mar 31, 2023

Valdo Jimínez

Verified Buyer

Mar 31, 2023

Richard Patterson

Verified Buyer

Mar 30, 2023

Harvey Customer’s Q&A

No question yet

Harvey Features and Benefits

Hiver's Harvey AI offers a range of features and benefits designed to enhance customer support:

Summarize Email with AI: This feature compresses long emails into concise notes, ensuring continuity and reducing lag. It enables quick grasp of conversations for supervisors, aiding swift decision-making, tracking escalations, improving efficiency and response times.
Auto-close Emails with Thank You: This feature improves team efficiency by automatically closing conversations with 'thank you' responses. It reduces time and effort spent on manually closing conversations to prevent skewed metrics and enhance efficiency.
Intelligent Email Template Suggestions: This feature speeds up query response time with intelligently recommended emails to send. It eliminates guesswork and leverages Harvey to identify the best template choice for a response.
Personalized Support: Harvey AI in customer support helps agents fast-track responses with effective context sharing, auto-closing low-value requests, and suggesting email templates.

These features help to deliver personalized support without missing SLAs, manage team inboxes, and simplify team work to deliver world-class support. The use of Harvey AI has resulted in a 30% improvement in average query handling time.

Harvey Pricing

The pricing for Hiver's Harvey AI Customer Support starts from $19 per user per month for up to 10 users. Please note that pricing may vary based on the specific needs and size of your team. It's recommended to visit the official website for the most accurate and up-to-date information.

Payment Method

Hiver's Harvey AI Customer Support offers a free trial and does not require a credit card for the trial period. For more detailed information about the payment methods, it's recommended to visit the official website.

Harvey FAQs

Harvey Alternatives

Top 10 Alternatives to Harvey AI Customer Support

Helpwise
Provides shared inboxes and omnichannel support, including texts, calls, and social media. Features advanced query management and AI capabilities.
Front
A comprehensive platform for customer service that integrates live chat, email, and social media. Offers collaboration tools but has a complex interface.
Drag
Works on top of Gmail with a Kanban board layout for managing customer conversations. Facilitates easy collaboration among support agents.
Freshdesk
Loaded with features like chatbots and automated notifications, it has a robust ticketing system but may have a steep learning curve.
Zendesk
A feature-rich platform with automation tools and customizable help centers, though users often cite its interface as challenging.
HelpSpot
Focuses on email-centered service with a clean UI and powerful automations, but customization options may be limited.
Help Scout
Offers dedicated support tools with features like private notes and a knowledge base, although reporting capabilities can be restrictive.
Missive
Combines chat and email collaboration, enhancing team communication with built-in chat features for fast-paced teams.
Zoho TeamInbox
An affordable option for managing group email addresses, integrating well within the Zoho ecosystem for seamless operations.
Gmelius
Provides email collaboration with task management features, ideal for teams looking to enhance their workflow efficiency.

How To Open A Harvey Account?

To open an account on Hiver's Harvey AI Customer Support, follow these steps:

Visit the official website of Hiver.
Click on the 'Start Free Trial' or 'Get a demo' button.
Fill in the required details in the sign-up form.
Click on the 'Sign Up' button to create your account.

Please note, no credit card is required for the trial period. After the trial period, you can choose a suitable plan and make the payment to continue using the services. For more detailed information, it's recommended to visit the official website.